Reward Point Program FAQ
  Please choose from one of the topics below:
  1. What is the Reward Point Program?
    To thank you all for your support, we have launched this Point Program.
    While shopping at our Online Store, you will earn Shopping Points for the money you spend. This point program will start at 0:00 on 1 September 2010. All purchases made after that date will earn points.
  2. How does the Program work?
    When an order is placed, the total amount excluding shipping fee and tax of the order will be used to calculate the amount of points earned. These points will have been added on shopping point account after purchasing. In shopping by cashing on delivery, it may take 1 to 3 days for the points to be reflected on your shopping point account.
    Once any pending points have been approved, they will be released and your account will be credited with the value of those points. You must login to your account in order to view the status of your points.
    During the checkout process you'll be able to pay for your order with your points balance. See refered FAQ for more details.
  3. Points and Values
    Currently, for every 100 YEN spent at Online Shopping you'll earn 5 points.
    We calculate all of your points by the value converted into yen and add on your account.
    In paying by currency except for yen, we use the YEN rate of the day when order occurs. To 100 YEN of the date rate, we give 5 points.
    Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
  4. Redeeming Shopping Points
    If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Puppy Online Store.
    During the checkout proccess, on the same page that you select a payment method, there will be the space to enter the amount of points you wish to redeem.
    Enter the amount of points you would like to spend or tick the "full use" mark to use all available points.
    Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase. Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order.
    Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance. Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
    In shopping on our online store, Our web shop program will add the points at the time when your order's status change "completed". In the case you reserve some stuffs and want us to send them not all at once but on several shipments, the point reflection on your account may be later than usual.
  5. Will I earn points for shipping fees?
    Yes. When calculating the amount of points earned, the shipping fees are included.

    We strongly advise you to check this page often as we may make changes to this policy.
  6. Will I earn points for tax fees?
    No. When calculating the amount of points earned, the taxes are excluded.
    We strongly advise you to check this page often as we may make changes to this policy.
  7. Will I earn points for discounted products?
    Yes. When calculating the amount of points earned, all items which have been discounted are included.
    We strongly advise you to check this page often as we may make changes to this policy.
  8. Will I earn points when purchases paid with points?
    No. When calculating the amount of points earned. Any purchase made by redeeming points are excluded.
    We strongly advise you to check this page often as we may make changes to this policy.
  9. Products Restrictions
    Currently, no restrictions apply to what items may be purchased using your points balance.
    We strongly advise you to check this page often as we may make changes to this policy.
  10. Products on sale Restrictions
    Currently, no restrictions apply to the kind of items which may be purchased using your points balance.
    We strongly advise you to check this page often as we may make changes to this policy.
  11. Conditions of Use
    *Shopping Points are only available to registered Puppy Online Store member's.
    *Shopping Points Reward can only be collected and used with online purchases. and are only validated at Puppy Online Store.
    *Points are non-refundable and can't be transferred between member's.
    *Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    *Shopping Points will not be refunded for any cancelled order.
    *When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    *When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).

    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
  12. When Problems Occur
    For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
  13. Expiration of the points
    Expiration of the Points is 1 year from the date of your last order.
    Note that, if you do not place any orders on puppyarn.com during 1 year, all points accumulated in your account will be deleted.
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